Frequently Asked Questions for U.S. Citizens
Updated: 27 October 2020
If you are a U.S. citizen living or traveling outside of the U.S. and you have not done so, please enroll in the Department of State’s Smart Traveler Enrollment Program (STEP). The Embassy will then be able to contact you with updated information in case of an emergency.
While we endeavor to continue to provide the highest quality customer service, routine services remain limited. We appreciate your understanding and will advise you if and when we can accommodate your appointment request. Due to the volume of enquires we receive; we ask that you contact us 21 days in advance of travel.
No, applicants seeking to renew a minor’s passport or to apply for their first adult passport renewal must appear in person. Please see above for instructions on how to request an appointment.